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Use Your Plan: Troubleshooting
Problem #4: It's too soon to refill the prescription.
Another common reason you may have trouble refilling a prescription is that it's too soon. Most PDPs don't allow early refills. For example, a prescription for a month's worth of pills can't be refilled after only two weeks. Sometimes, however, PDPs make exceptions for people who are about to go on a long trip or have other reasons they need an early refill. You can find out about your early refill options by calling the member services number on your pharmacy benefit ID card.
| Problem 1
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No Card: You have enrolled in a new Medicare drug plan but don't yet have a pharmacy benefit ID card to take with you when you fill your first prescription. |
| Problem 2
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Not Covered: Your prescription drug plan (PDP) does not pay for the medicine you were prescribed. |
| Problem 3
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Incorrect ID Information: The information the pharmacy has about your prescription drug plan (PDP) doesn't match what is on your pharmacy benefit ID card. |
| Problem 4
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Timing: It's too soon to refill the prescription. |
| Problem 5
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Drug Interactions: The medicine was flagged because it may react badly with another medication you're taking or because of another medical condition you have |
| Problem 6
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Prior Approval Required: Prior authorization is required. |
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