When you're told there's a problem filling your prescription, ask why. There are six common explanations and a number of actions you can take to attempt to fix the problem.
| Problem 1
|
No Card: You have enrolled in a new Medicare drug plan but don't yet have a pharmacy benefit ID card to take with you when you fill your first prescription. |
| Problem 2
|
Not Covered: Your prescription drug plan (PDP) does not pay for the medicine you were prescribed. |
| Problem 3
|
Incorrect ID Information: The information the pharmacy has about your prescription drug plan (PDP) doesn't match what is on your pharmacy benefit ID card. |
| Problem 4
|
Timing: It's too soon to refill the prescription. |
| Problem 5
|
Drug Interactions: The medicine was flagged because it may react badly with another medication you're taking or because of another medical condition you have |
| Problem 6
|
Prior Approval Required: Prior authorization is required. |
