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Use Your Plan: Troubleshooting
Problem #1: The information the pharmacy has about your insurance doesn't match what is on your pharmacy benefit ID card.
Problems with eligibility may prevent your prescription from being filled. It may appear to the pharmacist that you are no longer covered by the insurance because the ID number has been entered incorrectly, or because your eligibility has changed. Make sure you always present the pharmacist with your pharmacy benefit ID card, especially if you've gotten a new card since the last time you filled a prescription. A quick double-check of the information on your pharmacy benefit ID card may allow you to find and fix the problem. If correcting a mistake in the ID number doesn't fix the problem, you should contact the person who coordinates with your health plan at work, or a member services representative at your health plan.
| Problem 1
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ID Card:The information the pharmacy has about your insurance doesn't match what is on your pharmacy benefit ID card. |
| Problem 2
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Refill: It's too soon to refill the prescription. |
| Problem 3
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Drug Interaction: The medicine was flagged because it may react badly with another medication you're taking or because of another medical condition you have. |
| Problem 4
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Prior Approval: Prior authorization is required. |
| Problem 5
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No Payment: Your health plan does not pay for the medicine you were prescribed. |
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