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Use Your Plan: Troubleshoot Problems Filling Your PrescriptionWhen you're told there's a problem filling your prescription, ask why. There are several common explanations and a number of actions you can take to attempt to fix the problem.
| Problem 1
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The information the pharmacy has about your insurance doesn't match what is on your pharmacy benefit ID card. |
| Problem 2
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It's too soon to refill the prescription. |
| Problem 3
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The medicine was flagged because it may react badly with another medication you're taking or because of another medical condition you have. |
| Problem 4
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Prior authorization is required. |
| Problem 5
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Your health plan does not pay for the medicine you were prescribed. |
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